Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- use our appointment request form, Monday to Friday from {{ocHours}}. We will respond within {{ocResponseTimes}} during opening times
- phone us on {{phoneNumber}}, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on {{practiceEmail}}
- use your {{practiceSystemTool}} account (on the {{practiceSystemTool}} website)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form, Monday to Friday from {{ocHours}}. We will respond within {{ocResponseTimes}} during opening times
- phone us on {{phoneNumber}}, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on {{practiceEmail}}
- use your {{practiceSystemTool}} account (on the {{practiceSystemTool}} website)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your {{practiceSystemTool}} account (on the {{practiceSystemTool}} website)
- fill in an online form
- reply CANCEL to your appointment reminder text message
- phone us on {{phoneNumber}}, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on {{practiceEmail}}
Extended access services
{{extendedAccess}}
If you need help when we are closed
If you need medical help when we are closed call the GP out of hours service on [insert number].
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you are unwell and thinking about travelling to an Emergency Department, use the Phone First service. Find the number.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on {{phoneNumber}}.You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on {{practiceEmail}}
- use your {{practiceSystemTool}} account (on the {{practiceSystemTool}} website)
- fill in an online form
